And to me...

"To clarify, I think the phrase "super-served" is used to mean that we have been delivering a programme that fans of Folk will enjoy, but at the exclusion of many other listeners who may be looking to find something to listen to on their local station at that point in the day.

I'm sorry that the change to our programming has left you disappointed and hope you find something else in our offering to entertain you."

Not impressed.
Dave B.