Haven't seen the original posting, but reading that is always a lesson for me to not be like that, even in a very small way!
So thank you whoever you are.

Maybe the person who responded had had a bad day! It happens to us all!

Some mudcat requests could easily be answered by a quick search on Google. But there again, the person asking may not know how to do that.

When I first started interneting, it took me quite a few months before I worked out what FAQ meant. It's not obvious!