Thank you for your advice and support. I've paid my Tax all my life, always PAYE, and yet it seems I'm not entitled even to a pleasant and helpful interview. I sincerely pity any older person who has no-one to advise them and has to face large sums of money being inexplicably removed from their pockets. I'm still so angry at this woman's attitude. What was the matter with her? It's her job to advise and explain Tax matters, but she was a human Rottweiler! I'll do as Bonzo3legs advises and see what happens. But as the lady said with a triumphant sneer, "The Tax has already been taken so we can't put it back anyway." It was just like a Monty Python sketch!