To proclaim that speaking to a US representative over a rep in India or Asia is xenophobic is callous and absurd.

I have been mistreated by the best US and foregn customer phone representatives alike. My experience is that US reps tend to be more vengeful ie. calling back a number of times and hanging up if they feel slighted in any way. Foriegn reps tend to operate with a unique sense of extremely polite impunity.

I have gotten excellent advice from foregn reps despite some communication problems. The meanest most callous and inconsiderate phone reps have all been American ...However... of all the calls in which a person is more often friendly and willing to go an extra mile for me, they have been fellow Americans.

Having the option to speak to a fellow citizen for the benefits of understanding every nuance a common language may provide is a just and reasonable option to have.