Recently, I had to call customer support while attempting to install my mom's new Roku box. I spoke to a very nice, polite, helpful gentleman in (I presume, based on the accent) India, who walked me through the problem I was having step-by-step. I had a much better experience with him than I have had with customer reps in the US. I really have no issues with dealing with customer reps in other countries as long as the experience is a postitive one.