The Mudcat Café TM
Thread #138825 Message #3178630
Posted By: GUEST,leeneia
29-Jun-11 - 05:42 PM
Thread Name: BS: credit crd customer service
Subject: BS: credit crd customer service
I'm trying to simplify my life.
Recently I took a trip from Kansas City to Austin. I decided to call my credit card company and tell them I'd be out of town. I had to:
enter my card number and zip
listen to my balance, due date and available credit (not needed)
wait for a human
exlain my reason for calling several times to a suspicious woman. When she demanded more info, including my mailing address, I decided she was collecting enough info to steal my identity.
I ended the call without ever knowing whether she noted it in my record that I'd be out of town.
So, does anybody have a credit-card company that treats you like a normal human and a good customer?
I found a site that rates these things, and it says AMerican Express and Discover have good customer service. Can I trust that?