In many ways, I haven't been happy with HP customer support. They'll bend over backwards to avoid replacing what's broken on your equipment. HOWEVER, they're pretty good a talking you through procedures, like printer resets and getting balky cartridges to work. And they've never charged me for phone support, even when the equipment is out of warranty (after all, a printer cartridge is rarely out of warranty, I suppose).

Their tech support people come from all over the world and can be hard to understand, but they're very methodical and clear in talking you through procedures.

Still, I'm not THAT pleased with HP. I got disgusted with them and sold all my HP stock.

-Joe-