The authority insisted it has a legal obligation to investigate complaints.
A spokesman said: "In compliance with the law, we informed Mr and Mrs Lansdell a complaint was received."
I the above statements are actually true - then perhaps the law needs to be changed to prevent nieghbours and council employees from hiding behind it.
Currently the law is encouraging people to make complaints because those whose job it is to establish the validity of such complaints are seeing their, is to reduce the number of complaints being made. Which is a fruitless and impossible task but one which is liable to keep them employed for ever.
If the sound of social discourse and of kids is judged as being measurable noise pollution (simply as a result of a single complaint)and a matter for environmental employees - then we are all in trouble.