'They should be honest enough to say "you will be listening to 28 minutes of Kenny G on your telephone receiver before you get to talk to a live person".'
LOL
Shee-it, tell me about THAT!
The last time I had that happen with a certain government organization, I ended up calling my representative in Alberta's Legislative Assembly and explained that it was taking me five minutes--ISYN--just to GET in the queue, and then waits of about 20 minutes to reach a human, and occasionally be told I had the wrong department and they'd transfer me only to find myself back in the f&%$&#$ queue again. He arranged for me to have access to a number that made things lots easier. The number gave me a person, NOT a damned machine. Those freakin' vacuous messages are an abuse of technology. Ned Ludd, where are you?