One of the many things that gets me about calling some outfit with seventy-four layers of automated messages is when you finally reach a live person, it's someone with a fairly heavy Indian accent (I recognize it because knew several Indian exchange students at the university) who says, if it'a a man, "Hello. My name is Kevin. How may I help your?" Or if it's a woman, same bit, but "Hello. My name is Tammy. . . ."
Yeah, right!
Then, more often than not, they'll start to walk you through the manual, which you've already spend three hours searching through. In this situation, there are three courses of action I can recommend: