My friend Janet had a BIG problem yesterday with her bank card at an ATM. The thing kept her card and flashed up a big red notice saying she'd entered an incorrect PIN three times. (She'd entered the correct one, once only!) She fled into the bank (luckily still open) and a very kind woman phoned the relevant department. They at first refused to let her have the card back (it's normally destroyed and a new one issued) but eventually they did. The woman got it for her from the machine and she signed some forms. Poor Janet burst into tears. What the kind lady didn't know was Janet is looking after her very old Mum day in, day out; she's slowly dying and in constant pain. This lady got her a drink of water and took her hand for a little while until she'd calmed down. A real angel. What would we do without these lovely folk who find the extra energy to help and calm the stressed and desperate? God bless her, I say.