Not my problem. I went to buy a stove and the salesman walked away to answer the phone. He talked for a while and I started to walk out. He came running and asked where I was going. I said "Somewhere to buy a stove." I did and he lost a major sale.

I don't give squat for their company policy. If I'm talking to you and some stranger buts in with his own agenda that is rude. So is ignoring me to talk to some "Johnnie come lately".
I'm not a sheep and I will not be treated like one.