I went to guest services to complain, as did many others at the same time, mainly due to the fact that on both Sat and Sun pm only one concert was on and hence not everyone could get in! We/I was told that Butlins didn't organise the event but merely hosted it. Bev and Phil Knight are the organisers and complaints should be made to them. I was also told that the weekend was a 'whole' experience and I could watch TV, watch football(in two venues) and go swimming as well as all the other things Butlins has to offer(most of it closed!). I tried to explain that I wasn't on holiday but had come for the gigs and music. Apparently this is normal procedure for all BIG Weekends...... 3287 people on site, each venue holds 2000 people - you do the maths!!
Incidentaly, B and P were on site but refused to come and discuss it with us as they were in a gig!!!