Here's what I'd do, Sins... Just quit workin', get you a couple cases of Iron City Beer, a big bag of pop corn and couple hundred "I Love Lucy" reruns and kick the heck back!!!

That's the best I can do fir ya'... When I was a social worker there were all these complicated eligibility requirements that I couldn't figure out but I knew the folks who were the better readers & understanders and kept them folks buttered up so when I needed help with getting a client this or that they'll all but fill out the paperwork for me...

Stick with that rep you have been talking with, be your sweet self and the rep will get it ironed out fir ya'...

B~