Key excerpts: ...a management system known as "stack ranking"—a program that forces every unit to declare a certain percentage of employees as top performers, good performers, average, and poor—effectively crippled Microsoft's ability to innovate. "Every current and former Microsoft employee I interviewed—every one—cited stack ranking as the most destructive process inside of Microsoft, something that drove out untold numbers of employees," Eichenwald writes. "If you were on a team of 10 people, you walked in the first day knowing that, no matter how good everyone was, 2 people were going to get a great review, 7 were going to get mediocre reviews, and 1 was going to get a terrible review," says a former software developer. "It leads to employees focusing on competing with each other rather than competing with other companies."
........
...Microsoft had a prototype e-reader ready to go in 1998, but when the technology group presented it to Bill Gates he promptly gave it a thumbs-down, saying it wasn't right for Microsoft. "He didn't like the user interface, because it didn't look like Windows," a programmer involved in the project recalls.
........
When one of the young developers of MSN Messenger noticed college kids giving status updates on AOL's AIM, he saw what Microsoft's product lacked. "That was the beginning of the trend toward Facebook, people having somewhere to put their thoughts, a continuous stream of consciousness," he tells Eichenwald. "The main purpose of AIM wasn't to chat, but to give you the chance to log in at any time and check out what your friends were doing." When he pointed out to his boss that Messenger lacked a short-message feature, the older man dismissed his concerns; he couldn't see why young people would care about putting up a few words. "He didn't get it," the developer says. "And because he didn't know or didn't believe how young people were using messenger programs, we didn't do anything."
........
"They used to point their finger at IBM and laugh," said Bill Hill, a former Microsoft manager. "Now they've become the thing they despised."
A lesson for us all...
BTW, I read this article after reading the Vanity Fair article posted by Jack the Sailor in the "Tax avioder in chief?" thread (which I highly recommend!), and it struck me that there are real similarities between what happened at Microsoft (and so many other places) and what's happened to cause the banking crisis, i.e., a shift from focusing on substance/product/reality to a preoccupation with image/money/illusion.
An all-too-familiar story that you'd think/hope we'd have learned from, by now...