It's a business. The execs are not just under pressure to show a profit, they are under pressure to show the most profit they can. If they have to close the London office to do that, they will.

Bonnie, you are a long-term customer, and they will be inclined to listen to you. But first, lose the "WTF". Lose the attitude. Lose the whining, know-it-all Wiki article. Explain your problem in courteous terms and see if it can be fixed.