Sounds as if they might have sent you a new password to the wrong email address and deactivated the old one.

Setting up a new account might well be your best option.

I've got Coopes Boyes Simpson and Fi and Jo singing Shepherds Arise at the moment. I'd get severe withdrawal symptoms if Spotify shut me out.

Geberally speaking I've found the Mudcat to be a much better source of help than so called Help buttons. Notb necessarily this time. Or rather, maybe better but still pretty useless...