But as I understand it, this is not the impression that Harrell got from either his travel agent, OR the airline itself. He assumed that everything was according to Hoyle. Nobody bothered to tell him otherwise.

The airline claimed that they had sent him, not his travel agent who made his reservations, a letter several years ago, but he never received such a letter, and they continued to accept seat reservations for his cello.

Somebody screwed up somewhere, and it does not appear that it was Harrell.

Don Firth