The Mudcat Café TM
Thread #148621 Message #3452081
Posted By: JohnInKansas
14-Dec-12 - 09:31 PM
Thread Name: BS: Need anti-virus program now!!!
Subject: RE: BS: Need anti-virus program now!!!
If you have paid for Norton you should have an account with them. If you go to the Norton Site (Symantec is the real name) and look for support they will be able to provide you with a login - if needed - so that you can download and install whatever product you had, or (my recommendation) - set you up with "chat support" so that the tech there can take hands-on control of your machine and reinstall the Norton you had. Installation shouldn't be all that hard, but they can do it for you quicker than you can make sure you've got it all the way you want it.
I've usually just gone directly to the chat support, but there should be multiple ways to get there. Reinstallations shouldn't cost anything. If you paid for a year, you get a year.
They will likely want your machine scanned to clear any existing infections and/or preinstalled AV programs before reinstalling, but it should be quite painless once you find the connection, and shouldn't cost you anything to get fully checked out and reinstalled.
To be best assured that you're on the right site, you might want to start with Symantec. (Norton is a "brand name" but the parent corp is named Symnantec.)