The ordinary rule is that Joe can only send a password to the email address you used when you set up the existing password.

If you have changed your email address you probably won't get the email Joe sent at your new address. (Some account transfers allow forwarding, but it's usually for a limited - unspecified - time.)

An email to Joe that gives

the address used when the username was registered,
and the current address you use to receive your mail,
with sufficient information to assure that you are the same you,

is almost certain to get a useful response more quickly than just one that says "Hey, Joe, Save My %#$!&! Ass" without an explanation or a little help for Joe.

This may not be the cause for the current problem, but we've been told that it happens often enough to merit an occasional reminder.

(It should also be noted that Joe has requested that any email related to mudcat

MUST HAVE "MUDCAT" SOMEWHERE IN THE SUBJECT

for him not to miss it in all the other email he gets from his hordes of admirers ... and a few others.)

Of course if you've done everything right, it could just be that he's been out of touch for a a while. If so, consider the reminders as intended for the "them" who might drop in on the thread.

John