RE: VNA-- I SO agree with gnu. They respect the schedules they have to respect, and they fudge what they can fudge, all in the name of triage-- and that IS reasonable-- but remember that they want your insurance bucks and respect-- while you want care, and respect. That is the basic transaction, and they expect to be held to it. Just think how crushed one would be to arrive and find no one there to let them in, after the trip to GET there-- so they have to work not just with Tom, but YOU. :~)

Work it, girl!

~Susan