"A poor response though from Martin. Taylor much better (response not necessarily guitars!)"

I absolutely agree that Martin guitars beat Taylors hands down, every time! (Ducking for cover!) :-)

But unlike the OP, I've found CFM's customer service department excellent to deal with, when I've emailed them I've always had a response from a real person within 24 - 48 hours. If I need to contact them urgently, I use the telephone!

Bobert - there is only ONE CFM Authorised Service Agent in the UK, it's the one I linked to in my first post.