I agree, John. To a group of people for whom RTFM is the eleventh commandment, it seems terrible that somebody sells a major item with no manual.

There are problems with all these new devices that one is supposed to operate by touching. My hands are so cold that the device can't seem to figure out where I touched it. My husband had a client whose hands were so warm that her smartphone would start doing crazy things when her finger was still an inch away.

Recently I was a passenger in the car, trying to use a smartphone to find a home in a new neighborhood with complex, curving streets. I wanted to orient the phone the same way we were headed, so I carefully rotated it in a flat plane. It was no good. The phone completely lost its place on the map, decided to show me Beirut Lebanon instead of Overland Park. That's a lot of help...