I'm a bit of a wuss, as I try to avoid confrontations if possible, and usually keep mum and grind my teeth. I also tend to 'remove myself' (ie flounce off the scene without a sound) This is because usually people are so entrenched in their fixed ideas and opinions, you can't budge them and only end up in a ding-dong screaming match which is undignified and unprofitable. The other reason I absent myself is that I've inherited a bit of my mother's fiery Irish temper, and when pushed beyond my limits (and everyone has their limits) I will absolutely explode and terrify the local population. This happens very very rarely, but when it does, tha Army is called in. I did this once in a doctor's surgery. The receptionist was totally ignoring a dear, frail old lady patiently waiting for ages at her desk. She was on her mobile having what was obviously a private (and 'interesting') conversation. I blew, and I mean blew. The old lady was attended to. I left.