The Mudcat Café TM
Thread #149726   Message #3565598
Posted By: Penny S.
10-Oct-13 - 04:14 AM
Thread Name: BS: I don't believe in this, but....
Subject: RE: BS: I don't believe in this, but....
Yesterday, the new one arrived. The delivery slot was between 2 pm and 9 pm. They got here at 9:10 pm. We checked the new one for dents.

I went to bed, leaving the new machine in the garage.

This morning, I got it upstairs to the kitchen, re-emptied the cupboard, connected it up, and started it on the rinse cycle to check the connections. I put super absorbent cloths under all the connections to check I'd done it right. At the end of the cycle, the one under the mains connection under the sink was dry. The one under the drain connection under the sink was dry. The part under the input connection was dry. The part under the output connection was dry.

But, the part at the corner of the machine was wet, and investigation revealed that it was wet under the side of the machine.

I rang up John Lewis. They offered me a choice of another replacement or a visit from an engineer. I'm going for the engineer, between 8 and 2 am on Saturday. With the threat that if it's my fault I'll have to pay.

I feel like screaming. And I wish I'd gone for the cheaper Zanussi.