The Mudcat Café TM
Thread #153041   Message #3582361
Posted By: SteveMansfield
07-Dec-13 - 11:25 AM
Thread Name: Tech: trouble with the 'Full English' Website
Subject: RE: Tech: trouble with the 'Full English' Website
Now why should I do all that clerical work for nothing, especially when there is no guarantee that anyone will pay any attention?

Why should you 'do all that clerical work' and send it to someone who might actually be able to do something about fixing it?

Because maybe they might take notice, and fix it. Or maybe they point you to some reference material that tells you how to avoid the issue. If it's something that got missed in testing, and as a result of your report they fix it, then you and also anyone else who might otherwise encounter the same issue, won't; meaning everyone gets a better service from the website in question.

So basically it's a combination of altruism and self-interest.

Or maybe they don't act on it, in which case, well at least you tried.

I would still argue that it's far better to contact the actual owner of the site in question and describe the issue to them, than it is to post your issue on a general discussion site in the vague hope that someone from the site you're complaining about is reading.