the guy is not a homosexual, he used to be perceived as a "bit of a daftie", folks humoured him, gave him wee jobs to do and protected him from cruelty.

Since "Psychiatric services" have convinced him that he is really a woman in a man's body, he is viewed as a dangerous weirdo.
He upsets the shop girls who have not the facilities to deal with him, they are really scared of him in their small changing rooms.
Other female customers have stopped using the shops.

Is his life better for the intervention of "Psychiatric Services?"
Who are the real dafties?