"I learned that effective communication starts with the understanding that there is MY point of view, (my truth), and someone else's point of view (his truth). Rarely is there one absolute truth, so people who believe that they speak THE truth are very silencing of others. When we realize and recognize that we can see things only from our own perspective, we can share our views in a nonthreatening way. Statements of opinion are always more constructive in the first person "I" form. The ability to listen is as important as the ability to speak. Miscommunication is always a two way street." 
― Sheryl Sandberg, Lean In: Women, Work, and t