to Guest Deckman:

Did you call the toll free 800 number? Sometimes that can be a problem to actually reach someone. Better to call the local number if you can.

Try calling the local number (610) 865-5366 Ext. x 203 (Mark Moss)

or (610) 865-5366 Ext. 201 (Matt)

Hope one of those extensions will work for you.

Don't know where you are located but of course they are in PA. so try to call during their office hours (eastern standard time.)