We have zero tolerance at the granular level for this, as due diligence hasn't been shown. You haven't drilled down and are attempting to micromanage best practices by avoidance of attention to detail. You've no entitlement to an end run even by pitching it as a growth opportunity. You might consider interfacing verbally about this rather than sending nastygrams; it would be more customer-centric. If you've outgrown your position we can always redo the org chart. Contact my people for a premeet.