kat...I have disabled firewalls before installation and even before downloading.....I have done everything I can thing of...even editing the registry to eliminate all reference to old PalTalk settings...what I suspect is, that I missed something...and that it writes to some obscure place that conflicts with needed settings...The VERY first time I tried to install, I saw the questionaire they want filled out......but the installation failed..'possibly' because of firewalls, and now I can no longer even get that 'registration' thing...it installs all the files...(I think)...and the icons...and asks me for my password...then hangs and gives an error message about module "OleThreadWyndName"....it 'thinks' it is doing its job...but it never gets past that