Silence is golden but in partnership with listening, divine.
In the day I listened to over 12,000 people tell their stories. Not everyone would share their life. Some only revealed their body language. Steering the conversation toward examples of self empowerment was the most talking I would do before inducement and PHS delivery.

The old joke comes to mind about the therapist who saw 20 people a day was once asked, "how do you do it?" ; Its easy! I just don't listen.

I believe active listening actually burns calories.

Mr. Red was only remiss in telling us how incredibly rewarding it is to be the trusted listener. I bet it is one of the most rewarding aspects of being a Priest.