This issue actually began when she receive a music DVD from a friend on the left coast. There was no way to play it on the Chromebook so I offered her the SONY drive. The rest you know.

Another friend advises that the Chromebook/Google OS is Linux based. That would also explain the incompatibility. At our regional rummage sale, when we receive a Linux machine, we wipe it and install Windows 7. Our customers don't buy unfamiliar OS's.