Hi..I changed my university password and all of a sudden I can not use outlook. I have been working with IT remotely and we are not getting anywhere. He thinks it is a cable or a port..which is a moot point because they are put up so high I can not reach them..not only are they too high they are in a box you have to reach into. I would have to be seven feet tall to access them.

Anyway, the rest of my internet is at a normal speed. I think it has to do with resetting my password.    I do like office support says and go into file account settings account settings email tab, click chane. THen it says enter your new password in the password box. I do not see a password box.

Also the people here say they can not possibly move the high up router because wires are too short. I said why don't we get connectors and put in longer wires and move the router down so I can reach it. They said they would loose power. I think they are b.s.ing me as they have done in the past..what do people think?