I think she's just writing fast, Guest. Probably in some frustration.

Mary: When I used Outlook a few years ago (on a network system, Mac desktop, college's own "exchange" domain in Ireland), it was through the web browser - and we always had to enter our OLD password first in order to get in and change it. But if you're filling in all the previous steps correctly but not even getting a prompt box, I'm stumped. Doesn't sound like a hardware issue, though. Can your IT guy/gal try changing it from their terminal, and just give you a temporary new password for the moment? I assume your old password is still letting you in? I dunno... weird.