"Then it says enter your new password in the password box. I do not see a password box."

It could be this:

Not so long ago, some 22-year-old IT person was bored and decided to start a new fad. Invisible boxes. I've come across boxes I can't see at all or boxes whose outlines are a barely-visible pale gray. I hope the fad dies out soon.

Whether that was the problem or not, I'm glad you can get into Outlook again. E-mail can be very important.