Another example of where facts needed to take a back seat is someone with a life long battle with anorexia. Even to the extent of being hospitalised. Much medical intervention was needed including CBT and the whole thing was being controlled with effort, including occasional CBT refreshes.

So when she went to the GP for something unrelated and the locum threw in the comment "You could do with losing a bit of weight" the factual correctness was the least important thing.