So it's trendy now to say "After this eff up, I'm never buying anything from Samsung again"

Well bollocks.. I said that 4 years ago
when their UK Customer service messed us about over several months
and refused to take responsibility for fixing our brand new Samsung TV that never worked properly right out of the box..

[Light bleed in the screen's lower right corner]

Even the wife was so pissed off she replaced her much loved Samsung Galaxy 2 with a Sony Xperia, which she now much prefers...