Now I've had a nice encounter today. I went to the bank to lodge a cheque, and because my usual bank account is in Northern Ireland I normally have to pay a 2 quid lodgement fee as there are no branches of my bank over here in Bristol. I went up and explained that I needed to lodge the cheque and the young fella behind the counter said "oh yes, I remember you from last time. How did we sort this out for you then?" I replied that I paid a 2 pound fee, and he smiled and said "Oh never worry about that", took the cheque and lodged it and wished me goodbye with a smile. No fee. Happy customer! THANK YOU NICE BANK GUY!