DMcG it was the point of my response to Senoufou.

I think that you'd be utterly amazed at how similar our views are on this. I was rather disappointed at the inference that a "cleaners" job was free of accountability - it is a job that if performed in the absence of the owners of the property carries a great deal of responsibility and a great deal of trust.

On the "contract" thing - simplest and plainest is buying a pint - you as the customer or "client" put up your hard earned for a product - the licencee is responsible and accountable for providing you with a pint that is in good condition and drinkable. Such contracts are entered into and completed millions of times each day without a single word having to be put down on paper, does not make them any the lesser for it.