"Drifting on to other garden equipment, we have a brush cutter on order"

And am loosing patience. Tried replying to the order email address to no reply and today (still no reply), have written this to Radmore & Tucker on their "contact us" form:

I did email the rtorders address on Monday but have received no reply, perhaps you don't answer that one?

The order was placed on Sunday 2nd July 2017 and I did receive an email on Monday 3rd July stating that the order was delayed, you expected stock in 2-3 days and that you would endeavour to inform me of further delays. It is now 12th July and, to put it plainly, your endeavours appear non existent.

Please can you advise me (via email, anxiety problems make the phone difficult) what is happening with this order and at least *endeavour* to provide some modicum of customer service.