A drit and maybe I'm really dragging this thread to be better placed in BS but how do others react to one of those websites where a "can I help you" text chat pops up?

My reaction is that if it happens when I browse for a product we might be interested in is to close the page and look elsewhere. But I guess it's similar to the old shop assistant (not that I've been shopping like that in ages). If I wanted one, I'd ask but otherwise, for me, it would be "no, just looking".