Gloucester bus station is being re-modeled, so they put in a porta-cabin toilet to replace facilities. Then they locked it, no clue as to where else to go. Then they removed the porta-cabin as the work progressed. Still no clues, but the nearest is at least 1/4 mile away in a department store. Across roads. Signs galore pointing to taxis!
Timetables are a joke too. Panels for them at a lot of bus stops, but the information may be on the opposite side of the road despite some information on this side!
The city centre has digital displays at many bus stops linked to WiFi enable buses (not yet in the bus station). But the nearby towns don't get them thar buses, and anyway the timetables change on a whim in six weeks. Some whizzkid in London on a spreadsheet can tweak the numbers and save a bus or driver. Then a new kid tweaks. Then...........

Those whizzkids don't know the routes and don't use the service, obviously. And they get the latest iPhone every 6 months, so why doesn't everyone use their phone to find out anyway?
But some hubris merely results in a rain-soaked customer. Sometimes it gets worse.

It is the way it is done, new blood knows best!
In my recordings of days gone by, locally, I hear this sad story a few times. History repeats itself, it has to, nobody is listening.