I learned long ago to be very assertive, firm - but as polite as possible, with NHS admin staff...

I hope I don't come over as over demanding and unreasonably self entitled in my expectations of NHS care.

But Drs and health admin are only human and just as fallible as the rest of us,
and will make mistakes.

Which is understandable under the intolerable conditions imposed on them from Govt under-funding...

[Ok - GP's salaries are subject to consideration....???]

When I was 20 and worked as an orderly in a hospital department,
one particular Specialist was quite clueless,
but shielded from ever being even aware of his mistakes by his over protective admin staff...!!!
...and the predominantly working class OAP patients put up with it without question
due to their indoctrinated over deference to their 'superior professional classes'...


btw..one of my nephews has just qualified and is now a hospital junior doctor.
He has always been a bit of an arrogant little sod,
so his choice of profession will certainly reinforce that...