I've had difficulties getting stuff such as her Blue Badge for my mum because she simply can't provide the evidence needed. She has no photo ID of any kind, all the household bills are addressed to my dad, she's never had a driving licence and her passport expired decades ago. And they don't accept her bus pass! We get round it in the end, usually after several trips to banks, building societies and the like and a rummage through her stuff to find a pension letter that's less than six months old, etc. Another issue is that she's stone deaf and can't communicate on the telephone, and because of data protection they'll only speak to her....grrr...