That's most kind of you Jos, I'll have a go tomorrow at doing accents.

But when you say "You need a number pad on your keyboard, not the row of numbers along the top" I don't quite understand. On this laptop I only have a row of numbers along the top. so how/where do I get a 'number pad'?

There's a key that's labelled alt gr (whatever that means!) and if I hold it down, it does an acute accent over an 'e'. Like this - é (demonstrates) But it doesn't do any other accents.

I might have an MA, but I'm as thick as two short planks where technology is concerned. Sorry, I know it's irritating and makes competent folk grind their teeth.