He works on a handshake, gives a quote, negotiates when to come, the crew of five was here for about seven hours, and they earned their fee. He doesn't have a business card or a website, he uses his phone number for all contact and works via reference and word-of-mouth. When I described my neighbor, he didn't remember, but when I told him my neighbor's name is Cecil and he probably doesn't know too many of those, then he remembered and described where that job was.

I'll keep that number handy!