And there's the old social-work favourite "I hear what you say" (with the unspoken coda "But I'm not really listening to you.") Oh that is not just restricted to Social work, but any form of management meeting... we had a council leader whose meetings became a form of bingo. You had a card with several phrases on, like 'I hear...', 'at the end of the day', 'we are working in your best interests', 'if you would just look at it from our side'... Tick off each one as he says it, and the winner is the one who completes the card first. At one meeting he used the 'at the end' phrase 16 times, and 'I hear...' 23 times, and the bloody meeting was only an hour long!!!

Drivers who pull up to houses and just beep their horn, rather than get out and ring the doorbell. A disabled friend of mine has been overcharged by so many cab firms for that, despite telling the operator she uses a wheelchair. She takes a while to get to the door and half the time the cab can be seen pulling out of her street before she's made it to the gate.

And why does my office disabled toilet have to be behind 2 doors that pull towards you? You can either get in, or get out, not both.

LTS