back in the late 90s when the Govt agency I worked for started giving info to Public Libraries I'd tell worried callers that the librarians won't want their machines broken so they will load the CD, & advise you how to use it, & if you need further info, just ask the nearest 12 year old & they would usually laugh.

now it's 6 year olds helping us non-techy folks ...

sandra (retired since 2007)