BobL, the data is still on the phone. Except for the photos I didn't upload any other information. That's why I'm hoping the Sim card will be accessible when I get the next phone.

My phone is not a smart phone, it's a stupid phone, by my own choice. I use the computer for all my internet access and information storage. I'll probably have to get a smart phone at some stage but I'm putting that off as long as possible. Keep life simple!

So that was the cause of the problem with the software upgrade. It wanted me to send a verification code from my phone, which I couldn't do.